Even though it’s only been 6 months since I started with Infosys, the interview process seems to be ages back. That’s probably because of how I got used to being a part of the team. What first comes to mind when I think about the interviews is how surprised I was at the questions. Pleasantly surprised. The questions were put in such a way as to not only provide information to the interviewer, but also to make me acknowledge what I am signing up for. Each of the interviews ended with a common agreement on expectations. This gave me the feeling of working towards a common goal. The goal of the interviews was to have the right person in the right position. I did not need to struggle to prove that I am good enough. So in the end, not only did I have a new job, but I was eagerly looking forward to giving it the best I’ve got! I also had a lot of questions about the relocation – some of which, thinking back, seem rather silly – but fortunately HR showed a lot of understanding and gave me all the information I needed.
As a member of the 2nd level support for a web application, my responsibilities are to check the reason for the occurrence of errors or warnings in the logs and map them either to configuration issues or software bugs. The job also goes the other way around; we check the reason for a bug on the user side of the application and find how it can be corrected in the code or configuration. Also, my team is responsible for advising a good setup for the production environment and working closely with maintenance to find the best solutions. What I find particularly appealing about this position is that it stands at the crossroad of several systems and gives a great insight into their interaction.
Issues with high priority need to be solved right away or if a solution cannot be provided, we have to find a workaround. Actually, all tickets run on agreed timelines for resolution and sometimes it’s quite challenging to manage everything in good time. However, it’s even more rewarding than solving a problem to be able to do it within the time given. Our achievement with respect to this is that we have been able to honor our commitments. With every analyzed problem, the knowledge of the application becomes deeper such that every found solution is not only a solved problem, but also a milestone in knowing the application you support.
The trainings for the application we support included so many different aspects, and giving me a better insight enabled me to build better on my knowledge in order to advance in my career. I also had the opportunity to take part in ATG trainings hosted by Oracle, which gave me the overall view needed in today’s IT world. Furthermore, I was very happy to find the offering of the Harvard Manage Mentor soft skills trainings on Infosys’ Intranet.